At UrDigitalPlanet, we are committed to protecting the privacy and confidentiality of our customers’ personal information. This privacy policy outlines how we collect, use, and safeguard the information you provide to us when using our website or services.

1. Information We Collect:

  • Personal Information: When you place an order for a custom pet portrait or create an account on our website, we may collect personal information such as your name, email address, shipping address, and payment details.
  • Order Details: We collect information related to your orders, including the products purchased, order history, and any communication regarding your orders.
  • Communication: We may collect information from your communications with us, such as emails, messages, or feedback provided through our website or customer service channels.
  • Website Usage: We may collect non-personal information about your interactions with our website, including your IP address, browser type, device information, and pages visited.

2. How We Use Your Information:

  • Order Fulfillment: We use the information you provide to process and fulfill your orders, including shipping your custom pet portraits and providing customer support.
  • Communication: We may use your contact information to communicate with you about your orders, promotions, updates, and other relevant information related to our products and services.
  • Website Improvement: We analyze website usage data to improve our website’s functionality, user experience, and offerings.
  • Legal Compliance: We may use your information to comply with legal obligations, resolve disputes, and enforce our terms and policies.

3. Information Sharing and Disclosure:

  • Third-Party Service Providers: We may share your information with third-party service providers who assist us in processing orders, delivering products, and providing services such as payment processing and shipping.
  • Legal Requirements: We may disclose your information in response to legal processes, court orders, or other legal obligations, or to protect our rights, property, or safety, or that of others.

4. Data Security:

  • We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes implementing security measures such as encryption, access controls, and regular security assessments.

5. Your Rights and Choices:

  • You have the right to access, update, or delete your personal information by contacting us directly. However, please note that certain information may be retained for legal or administrative purposes.
  • You may choose to opt out of receiving promotional communications from us by following the unsubscribe instructions included in such communications or by contacting us directly.

6. Children’s Privacy:

  • Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you believe that we may have collected information from a child under 13, please contact us immediately.

7. Changes to This Privacy Policy:

  • We reserve the right to update or modify this privacy policy at any time. Any changes will be reflected on this page, and we encourage you to review this policy periodically for updates.

8. Contact Us:

  • If you have any questions, concerns, or requests regarding this privacy policy or the handling of your personal information, please contact us at [insert contact email].

By using our website or services, you consent to the collection, use, and disclosure of your information as described in this privacy policy.



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